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- 出版年
- 1999(30)
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- 語言
- 英語(30)
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- 作者
- National Research Council (U.S.).(3)
- Juran, J. M.(2)
- Acharya, Rohini.(1)
- Adams, Bruce.(1)
- Aubrey, Charles A.(1)
- Bannon, Joseph J.,(1)
- Barki, Henri.(1)
- Bedell, Paul.(1)
- Bodin, Madeline,(1)
- Brignall, S.(1)
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- 資料類型
- 電子書(30)
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- 主題
- BUSINESS & ECONOMICS(23)
- Management.(10)
- TECHNOLOGY & ENGINEERING(10)
- United States.(9)
- Industrial Management.(7)
- Management Science.(7)
- Organizational Behavior.(7)
- IndustriesService.(6)
- Customer services.(4)
- Electric utilities(4)
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3 0 0 0 0
Customer service over the phone
- 作者: Coscia, Stephen.
- 出版: New York, N.Y. : Telecom Library ©1999.
- 資料類型: 電子書
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5 0 0 0 0
Introduction to information-based high-tech services
- 作者: Viardot, Eric.
- 出版: Boston : Artech House ©1999.
- 資料類型: 電子書
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5 0 0 0 0
The emergence and growth of biotechnology :experiences in industrialised and developing countries
- 作者: Acharya, Rohini.
- 出版: Cheltenham, UK ;Northampton, Mass. : E. Elgar ©1999.
- 資料類型: 電子書
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5 0 0 0 0
Quality in the financial service industries
- 作者: Aubrey, Charles A.
- 出版: New York : McGraw-Hill ©1999.
- 資料類型: 電子書
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3 0 0 0 0
Privatization of the power and natural gas industries in Hungary and Kazakhstan.
- 作者: World Bank.
- 出版: Washington, D.C. : World Bank ©1999.
- 資料類型: 電子書
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6 0 0 0 0
Call center savvy :how to position your call center for the business challenges of the 21st century
- 作者: Dawson, Keith.
- 出版: New York : Telecom Library ©1999.
- 資料類型: 電子書
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0 0 0 0 0
Delivering customer service :a practical guide to managing successful customer relationships
- 作者: Payne, Sheila.
- 出版: Oxford : How To Books 1999.
- 資料類型: 電子書
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4 0 0 0 0
What customers like about you :adding emotional value for service excellence and competitive advantage
- 作者: Freemantle, David.
- 出版: London ;Naperville, IL : Nicholas Brealey Pub. 1999.
- 資料類型: 電子書
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4 0 0 0 0
Assembled in Japan :electrical goods and the making of the Japanese consumer
- 作者: Partner, Simon,
- 出版: Berkeley : University of California Press ©1999.
- 資料類型: 電子書